​This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

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The BSB30120 Certificate III in Business develops practical skills and knowledge for working effectively in a range of business and administrative environments.

Throughout this qualification, you will learn how to communicate effectively in the workplace, work collaboratively with others, apply critical thinking, support personal wellbeing, follow workplace health and safety practices and contribute to sustainable and inclusive work environments.

You will also develop practical digital and business skills, including using business software, designing spreadsheets, creating electronic presentations, organising workplace information, delivering customer service and contributing to continuous improvement.

These skills can be applied across a variety of industries and workplaces, helping you build confidence and prepare for future employment opportunities in business and administration.

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This certification has 13 units (6 core + 7 elective).

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Language, Literacy, Numeracy and Digital Skills

To succeed in this course you will need:

Reading, learning and speaking skills at approximately ACSF Level 3. This means you can read and understand everyday workplace documents such as emails, forms and procedures, take part in workplace discussions, and plan and organise your own study.

Writing and numeracy skills at approximately ACSF Level 2. This means you can write short, familiar texts such as emails and notes, and work with everyday numbers, money, simple percentages and tables.

Intermediate digital skills. This means you can use email and the internet, create, save and locate files, and use common software applications such as Microsoft Word and Excel with some independence.

Your language, literacy, numeracy and digital skills will be reviewed before enrolment to ensure the course is suitable for you and to identify any support that may assist your success.

Remove reference to the below as its covered in the above:

- Technology skills to accessto access and navigate the internet.
- The ability to create, open and save electronic files.
- Experience using software such as Microsoft Office.

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This course is suited to people who want to develop practical business, communication, digital technology and customer service skills to prepare for employment or build their confidence in a workplace.

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