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Student Information

MNCCC_Student Handbook 2020 V1_Page_01.j

Educational Support Services

We are committed to providing our students with the support that they need to confidently undertake their training. If you think you will have difficulty achieving the outcomes of the course, discuss this with your trainer or the Training Manager. It is best if this is done prior to commencing the class or as early as possible once the class commences so your needs may be assessed and accommodated if possible.

Language, Literacy & Numeracy Support

  • Our student support officers and training team can assist individuals to identify areas where they may require extra support and arrange support where necessary.

  • Our trainers are there to help our students and are highly experienced in assisting students at all skill levels to reach their training goals.

  • We also have trainers who are dedicated to getting students ready to undertake studies or gain entry level employment via our Certificate I and II level qualifications in Vocational Pathways which address key areas such as language, literacy and numeracy.

Study Support

We are committed to supporting all students in the completion of their studies. If you are experiencing difficulties please speak to our student support staff. Options of support may include:

  • Flexible learning options

  • Study break

  • Additional learner support

  • 'Catch-up' sessions

Accessibility & Disability Support

We embrace the universal design approach to accessibility, whereby spaces, services and resources can be readily accessed and used by everyone, regardless of ability or disability. We provide a wide range of services and support to students with a disability and students with additional needs relating to learning difficulties.

Accessible features include:

General Access

  • Designated access parking

  • Clear, wide pathways free from obstructions

  • Wheelchair access throughout the building and grounds

  • Accessible toilet compliant with Australian Building standards

  • Signage, including braille and universal access symbols

  • Sheltered outdoor areas

  • Assistance animal-friendly

  • Accessible lift

  • Non-slip, low friction floor surfaces

  • Height adjustable desks in one training room

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Staff

  • Staff who have undertaken disability awareness training

  • Staff suitably prepared to assist the public with a range of disabilities

  • Communication

  • Information and resources available in a range of formats

  • Various communication options

  • Signage, including braille and universal access symbols

  • Use of the National Relay Service to receive and make calls

  • Large size font

  • Volume control phones

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Other​

  • Established relationships with local disability and community groups

  • Individualised support

  • Reasonable adjustments for students as required by the Disability Standards for Education 2005

Reasonable Adjustment

Mid North Coast Community College (MNCCC) embraces the universal design approach to accessibility, whereby spaces, services and resources can be accessed and used by everyone, regardless of ability or disability. We provide a wide range of services and support to students with a disability and students with additional needs relating to learning difficulties.

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Recognition and Credit Transfer

MNCCC recognises both prior learning (RPL) and Credit Transfer. Recognition of Prior Learning acknowledges skills and knowledge gained through formal training and work experience. The process assesses the evidence of current skills and knowledge of the candidate against the elements of competency. Credit Transfer (Mutual or National Recognition) is a process whereby the national qualifications or accredited units of competency issued by one Registered Training Organisation are recognised by another for the purposes of providing credit or advanced standing into national qualifications. MNCCC has a comprehensive Recognition Strategy. Go to Recognition of Prior Learning to find out more.

Appeals Against Assessment - VET Courses

Where a student disputes the result of an assessment, the following procedure is implemented:

  • the Training Manager/CEO will view the assessment tool to ascertain fairness, validity and reliability.

  • the Training Manager/CEO will consult with the trainer and student, individually.

  • the student will be advised of the outcome of this consultation process within 2 working days of the dispute being lodged.

  • if it is decided that there is a case for review, a suitably qualified, independent assessor will be employed to conduct another assessment. An assessment date will be negotiated with the student. Following the assessment, the student will be advised of the result within 2 working days.

  • The Training Manager/CEO may seek the advice of independent experts for any aspect of the process.

  • If the student is not satisfied with any decisions made in this review process, he/she will be given a copy of the College’s Complaints policy (PP005).

  • You can view the Assessment Appeals policy on our Policies page here

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If a student doesn’t complete an assessment or evaluation, they will be offered an interview to explain the reasons why. If the failure of this assessment leads to non-issuance of the qualification, written advice must be given to the student within 2 working days.

Consumer Protection Information and Complaints

Access our Consumer Protection and Complaints Policies here.

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Mid North Coast Community College Consumer Protection Officer contact details:
Dennis Owen - Training Manager

4 Albert Circuit, Port Macquarie NSW 2444

PO Box 5639 Port Macquarie, NSW 2444

02 6583 7288

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